Inflight purchase flows
Aircell had launched Gogo in-flight wifi in the US, sold through separate airborne, mobile and ground portals that looked and behaved differently.
Make buying, activating and managing the service clearer and more consistent across portals, starting with an enhancements release for the airborne portal.
I reviewed the live portals against usability heuristics, mapped the purchase and account flows, and co-wrote the wireframes and functional specification.
From the work
8 pages from the original deliverables · select to enlarge
p. 6
Touchpoint map: the four Gogo portals reviewedHeuristic review
p. 12
Heuristic review of the airborne portal splash screenHeuristic review
p. 9
Airborne portal sitemapFunctional spec
p. 61
Forgot username and password user journeyFunctional spec
p. 7
Splash page wireframe: two price pointsWorkflows and wireframes
p. 62
Connection status pop-up: active and disconnected statesWorkflows and wireframes
p. 235
Mobile portal page frameworkFunctional spec
p. 123
Annotated payment page specificationFunctional spec
Deliverables
- Gogo portals heuristic review53 pp
- Airborne portal workflows and wireframes (enhancements phase, v5)64 pp
- Airborne and mobile portal functional requirements specification239 pp
Full decks and specifications available on request.
Redacted for client confidentiality.
mistycripps@protonmail.com